Frequently
Asked Questions (FAQ)

• To book your room & check availability, please message us via WhatsApp on 071 999 1246 or complete the online enquiry form here.
• Once we have confirmed availability, you will need to provide the following to complete your booking & secure your room:
  • 1️⃣ Copy of your ID
  • 2️⃣ Proof of booking fee payment (depending on your building)
• Rooms are allocated once you have successfully finalised your application by providing the remaining necessary documents (see below).

• Once you have successfully booked your room by providing 1️⃣ a copy of your ID and 2️⃣ proof of booking fee payment (see above), you will need to provide the following documents to complete your application prior to moving in:
  • 3️⃣ Proof of University Registration

    4️⃣ Copy of Student Card

    5️⃣ Proof of Funding:

    • NSFAS Applicants ➜ NSFAS Approval
    • BURSARY Applicants ➜ Bursary Letter
    • CASH Applicants/EMPLOYER FUNDED Applicants ➜ Sponsor/Parent’s Documents:
      • Copy of ID
      • 3 Months Bank Statements
      • Proof of Income
    • SELF FUNDED Applicants ➜ Self employed Documents:
      • Copy of ID
      • 6 Months Bank Statements
      • Proof of Income
        
        
• Once the above documents have been finalised, you will be assigned your room & asked to sign your (10 month) lease agreement with your designated building manager.

Yes of course! To arrange a room viewing, please contact us via WhatsApp on 071 999 1246, drop us an email, or complete our online enquiry form.

We have the following residences available:

Braamlofts | University of the Witwatersrand
80 Jorissen | University of the Witwatersrand
49 Jorissen | University of the Witwatersrand
YMCA | University of the Witwatersrand
Rennie House Apartments | University of the Witwatersrand
Dunvista Mansions | University of Johannesburg & TVET Colleges
Wynton Joy | University of Johannesburg, University of the Witwatersrand & TVET Colleges

Absolutely! If there is a maintenance issue in your room, please log it directly in the Campus Africa app & notify your building manager – we will aim to resolve ASAP.

• You can download the Campus Africa app from the relevant platform for your mobile phone below:
  

Your rent includes water & electricity, as well as a free token-based laundry service & unlimited 24 hour WiFi!

* Terms and conditions apply

• Cleaners are available to clean student rooms by personal arrangement between the student & the cleaner
• Vacuum cleaners are available at your building manager’s office.
• All communal areas in our residences are cleaned daily.

• Unfortunately, we do not facilitate sleepovers at our residences.
• Visiting hours are from 9am to 11pm.

In exceptional circumstances (with availability permitting), it MAY be possible to change your room. Please contact your designated building manager to discuss.

Parking is available in some of our residences at an additional cost – please contact your building manager to arrange accordingly.

You can view the Campus Africa house rules & regulations here or in our Downloads section – alternatively, please contact your building manager directly.

• Please contact your building manager directly, requesting access to the app & providing a valid email address.
• You will receive an email notification once your user profile has been created in the app.
• Please read our Privacy Policy after this FAQ to find out more about how we use your information to assit you.
• You can download the Campus Africa app from the relevant platform for your mobile phone below:
  

No, once you’ve paid the booking fee, changing to another building is not allowed. However, you can cancel your existing booking, and upon cancellation, you can make another payment to stay in a different Campus Africa building. If you haven’t paid the booking fee, we can assist you in changing to other buildings.

Note: Booking fees are non-refundable and cannot be transferred to another student. Please refer to our website for FAQs and Campus Africa rule book.

Your booking fee guarantees a reserved room, but the permanent room number is allocated by our building manager upon moving in. The lease agreement is signed on the online booking system after all required documents are uploaded or submitted.

Campus Africa does not offer monthly payment arrangements for cash-paying self-funded students. Payment options include either a 6-month upfront payment with a credit check of the sponsor or a 10-month upfront payment with no credit check.
* R1000 admin fee could apply

Yes, we provide free bus shuttles from our residences to various campuses. The schedule is available through your building manager.

Verify your email by clicking on the “verify email request” sent to you. If you miss it, you can request again through wa.me/27719991246  

An approval message will be sent after email verification.

All two-sharing beds are at the NSFAS-rate, but students can pay a top-up amount for a single room.

External bursaries often cover the cost of single rooms without a top-up.

Contact the support team wa.me/27719991246 or the sales admin for each building to request changes.

Note that changing buildings after paying a booking fee requires an additional fee. If no booking fee has been paid, changes can be made, including room types that are not fully booked.

1. When can I pay my upfront top-up amount?
   – Immediate payment is allowed in Jan and Feb before moving in.
2. Is the top-up amount refundable if I don’t move in?
   – Yes, the top-up amount is refundable at the end of the academic year. Consult your building manager for details.
3. Which bank account must I pay the upfront top-up amount to?
   – Use the same bank account used for paying the booking fee and send proof of payment to your building manager.

To facilitate the approval process for your bursary letter with Campus Africa, kindly provide the following information:

From your bursary coordinator:

1. Full name
2. Email address
3. Phone number

Your own details:

1. Full name
2. Email address
3. Student number
4. Phone number

Upon receiving our email, prompt action is crucial. We recommend promptly engaging with your building manager or contact us at wa.me/27719991246